About Cascentualtherapy

Cascentualtherapy is a wellness space destined to Gift your mind body and soul to relaxation and rejuvenation. Treat yourself to an ultimate mental detox to get you prepared for another day. When we feel good we are ready to take on the world and be the best versions of ourselves.

Policies / Procedures 

At Cascentualtherapy we understand that unanticipated events occur in everyone’s life. Unforeseen events such as car problems, traffic considerations, business meetings, and project deadlines, are just a few reasons why one might consider canceling a massage appointment.

In our commitment to provide a unique and outstanding massage experience to all of our clients and out of consideration for the therapists’ time, we have adopted the following policies:

ARRIVAL TO YOUR MASSAGE- Please arrive for your appointment 5-10 minutes prior to the scheduled starting time. This allows you the time to fill out the appropriate client form (new clients), change and prepare for the service. All massages have a specific time schedule and early arrival allows for a relaxed and unhurried experience.

If late arrival is inevitable, your service(s) may be shortened in order to keep on schedule. The original treatment time will be charged.

SPA APPOINTMENT INFORMATION- An appointment to reserve all spa appointments. This can be made by phone or on our website. Cancellations made less than 24 hours before the scheduled appointment time will be charged a $30 fee. No shows, appointments cancelled upon arrival, and appointments cancelled within less than an hour of the scheduled appointment time will be charged in full for all services booked.

LATE ARRIVAL POLICY- Please call us at 781-426-6843 if you’re running late. In order to remain on schedule for all our clients, we may shorten your service time if you are late for your appointment. The regular service price will apply. 

RESPECT FOR CLIENT NEEDS AND BOUNDARIES

• Cascentualtherapy is happy to adjust pressure, temperature, musical volume, work longer on an area or move on if you request it.

• The client may choose to: leave on as much clothing as needed for comfort, refuse any massage methods, stop massage at any time and is free to leave; the therapy door is never locked.

• The client will always be modestly draped. Only the area being massaged will be undraped. The clients will be kept informed of the area to be massaged.

PROFESSIONAL BOUNDARIES

• Requests for sexual activity will not be tolerated, will be viewed as solicitation, and reported to the proper authorities under the guidelines of the massage therapy policies and procedures. The client will not be rescheduled if this occurs.

• The breast/genital area will not be massaged under any circumstances. Also, low back, hip & gluteal area will be massaged only with permission and can be worked through the draping if requested.

• Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate.

• We do not massage anyone under the age of 18 unless the parent or guardian is in the room and signs their form.

CONFIDENTIALITY AND CONVERSATION

• The discussion between the massage therapist and the client is confidential. The client may or may not choose to talk during the massage.

• We are happy to listen to your conversation and share our professional expertise. We prefer to not discuss topics of a political, private or sexual nature.

EXISTING AND NEW MEDICAL CONDITIONS

• It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued.

• The client must also keep the massage therapist informed of any changes in health conditions.